Updated
Backup has been successful.
We will replace the disk and will start the recovery early in the morning.
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Updated
The OS disk has some bad sectors that were the cause of the services to hang.
Though those are not many and the system rerun properly, it's not passing our standards and we are making procedures to safely replace with a new one.
Backup procedures have been running since a few hours ago and once finish we will continue the process.
We will keep your updated.
Posted .
Created
We are identifying the root cause of the incident. Expect long down times as it requires on site engineer to troubleshooting.
Posted .