Downtime

CP01 ongoing issue

There is an ongoing incident on CP01.

We are investigating expect an update within the next hour.

Resolved

CP06 ongoing incident

We identified that there is a disk about to fail. Our current procedures is the following

• Move data of affected boxes (~8 boxes) to healthy disks array
• Replace disk
• Recreate volumes
• Move back to data
• Bring cloudboxes affected back online

Do note that this procedure comes in best effort and it's a long and careful process.

For those affected, if anyone of you don't care about the data, please contact our support team to create you a new cloudbox and start fresh (we can also try extracting only the config data so you don't have to re-install apps)

[20/07/2025 | 15:22 progress ... 100%, 8 out of 8 boxes are back online]
[19/07/2025 | 10:04 progress ... 87.5%, 7 out of 8 boxes are back online]
[18/07/2025 | 13:01 progress ... 62.5%, 5 out of 8 boxes are back online]
[17/07/2025 | 18:00 progress ... 25%, 2 out of 8 boxes are back online]