Degraded

Some boxes on CP02 node will stay offline for maintenance

A disk about to fail is most likely the cause of the recent incidents on the node.

We are replacing the disk, and will move data to new array. Process is slow so those boxes will remain offline.

If you don't care about the data, or you can recreate them please get in touch with support to deploy a new fresh service.

Downtime

Frontend incident

There was a front end incident.

Information: Cloudboxes, Invoices, Tickets were not showing up on Dashboard frontend.
UPDATE: Resolved

Downtime

Incident on CP02

It is again that the new Raid Controller that we replaced recently, reports errors. We are investigating the issue

Resolved

There is an ongoing incident on CP02 node

We are currently investigating the incident.

UPDATE: We did replace the Raid Controller as node storage was experiencing a performance degradation.

Maintenance

CP05 node migration

During end of November to December there will be a re-location of node CP05 from one of our Datacenter to another.

Due to this procedure, significant down time will be involved in some of the procedure stages as described below in order to maximise the data security.

The procedures will be followed,

1. Services will gracefully shut down.
2. A latest data back up will be moved to a replicated server. This can take up to 40 hours down time depending the data stored.
3. Replicated server will be brought online and services will be brought online.
4. Once cp05 production node is in it’s new place, services will be shut down gracefully again
5. Data will be synced with cp05 production server (up to 40 hours down time depending the data stored)
6. CP05 production server will be brought online and services will be brought back online

Side effects:
CP05 will be having new range of ips. Meaning both shared and private networks will be assigned new ips

If using domain names instead of ips, it wont affect any of your configuration.

During the temporary location, domain names might be different (tcp05.cloudboxes.io)

Downtime

CP09 planned annual maintenance

Per our annual scheduled maintenance window, we have started server maintenance of CP09. Expect a 5 hours of down time.

Previous Uptime: 359 days

Downtime

CP08 planned annual maintenance.

Per our annual scheduled maintenance window, we have started server maintenance of CP08. Expect a 5 hours of down time.

Previous Uptime: 359 days

Resolved

CP07 scheduled maintenance started.

Per our annual scheduled maintenance window, we have started server maintenance of CP06. Expect a 5 hours of down time.

Previous Uptime: 401 days

Resolved

CP02 is currently unavailable.

There was an incident earlier, 2 hours ago, with a degraded performance on the server. We have identified that a Raid Controller might be failing and we are in the process to replacing it.

UPDATE:
Raid Controller has been replaced. Node will still be high level monitored the next 24 hours.

Maintenance

Servers Maintenance and updates

Planned to run server maintenance, requiring nodes to get offline.

Through Oct 26th to Nov 17th expect from a few minutes to several hours down time.

The timeframe is not strict as our maintenance procedures are very time consuming due to backup procedures and security precautions.